Connection and permission errors

Statuses you may see

Agents cannot connect WhatsApp. Support sessions cannot change the connection.

• Not connected: no sendable WhatsApp account is stored for the company.
• Connection issue: a row exists but messaging is not currently sendable. Reconnect or refresh status.
• Suspended: the company is suspended. Sending is disabled until an operator restores access.
• WhatsApp signup was cancelled or did not finish: start Embedded Signup again. The previous connection is unchanged until a new signup completes.