Help center
Connect or reconnect WhatsApp
How owners and admins attach the company WhatsApp number.
Connect
Open Company → WhatsApp. Only an owner or admin can connect. The button starts Meta Embedded Signup. Status becomes Connected only after the signup finishes and the account is stored as sendable.
Reconnect and disconnect
Reconnect updates the saved account after a new signup finishes; the previous connection stays until then. Disconnect stops sending. Conversations, contacts, templates, and history stay in the company.
Refresh status
Use Refresh status to reload the stored connection, phone checks, and last inbound, outbound, or webhook times. Webhook health is Receiving events only when a webhook timestamp is stored. Not verified means no webhook has been recorded yet, not that Meta approved the number.