WhatsApp Business platform for teams
Run sales and support on WhatsApp, as one team
Vowels Connect puts your company’s WhatsApp Business number into a shared inbox, adds Meta-approved templates and validated campaigns, and automates the replies your team types by hand today.
- Connects with Meta Embedded Signup
- Free plan at ₹0 per month
- Owner, admin, and agent roles
Why teams switch
WhatsApp works for one person. It gets harder with five.
Customers expect a WhatsApp reply. The business app on a single phone was not built for a team, for message rules, or for sending at scale. These are the gaps Vowels Connect is built to close.
One phone, several people answering it
Every conversation lands in a shared inbox. Assign it to a teammate and filter by mine, unassigned, open, pending, or resolved.
Replies that fail after 24 hours
The thread shows whether the customer service window is open. When it has closed, the composer switches to approved templates.
Bulk sends to lists nobody checked
Campaign validation counts invalid, duplicate, opted-out, blocked, and missing-opt-in numbers before anything is sent.
The same questions, typed out all day
Automations react to inbound messages, and keyword flows walk customers through buttons and lists before handing off to a person.
No record of what was actually delivered
Sent, delivered, read, and failed come from WhatsApp webhooks. If WhatsApp has not reported a status, none is shown.
The platform
Everything runs on one connected number
Each part shares the same contacts, templates, and conversation history, so a campaign reply lands in the inbox and an automation can send the same template an agent would.
Shared inbox
Assignment, status, quick replies, media, notes, and tags on every thread.
Learn moreTemplates
Build, submit for Meta review, and reuse approved templates everywhere.
Learn moreCampaigns
One approved template, a validated audience, send now or schedule.
Learn moreAutomation
Triggers, conditions, and actions that run on inbound messages.
Learn moreConversation flows
Keyword-started steps with buttons, lists, media, and handoff.
Learn moreAnalytics
Message, campaign, and template status breakdowns from WhatsApp.
Learn more
Inbox and collaboration
Everyone sees the thread. One person owns it.
Conversations for the connected number arrive in one list. Owners and admins assign them, agents filter to their own, reply with text, media, or a quick reply, and mark the conversation pending or resolved.
- Filters for my conversations, unassigned, open, pending, and resolved
- Contact panel with opt-in status, tags, notes, and shared media
- Quick replies insert saved text without sending it
- Working-hours auto reply for messages outside your hours
| Permission | Owner | Admin | Agent |
|---|---|---|---|
| Reply to customer conversations | Yes | Yes | Yes |
| Assign conversations | Yes | Yes | No |
| Create templates and campaigns | Yes | Yes | No |
| Build automations and flows | Yes | Yes | No |
| Connect WhatsApp, manage API keys | Yes | Yes | No |
| Manage billing, delete company | Yes | No | No |
Campaigns and audiences
Know who will receive a campaign before it goes out
A campaign sends one approved template to contacts from a CSV upload or a saved group. Validation shows exactly who is excluded and why, then you send now or schedule for later in your timezone.
- Six guided steps: campaign, audience, variables, preview, validation, send
- Per-recipient variables mapped from your CSV columns
- Delivery report with queued, sent, delivered, read, and failed
Templates and approval
Build templates, submit them, and track every review
WhatsApp requires an approved template to start a conversation or reply after the service window closes. Build one with a header, variables, footer, and buttons, submit it, and follow the status Meta returns.
- Approved
- Ready for the inbox, campaigns, and automations.
- Pending
- Submitted and waiting for Meta’s review.
- Rejected
- Meta declined it under its template rules. Edit and resubmit.
- Paused
- Meta paused it after approval. It cannot be sent until active again.
Automation and flows
Two ways to automate, for two different jobs
Automations react to events in the background. Conversation flows are interactive conversations a customer starts with a keyword. You can use both on the same number.
Automation
Starts from an event
Runs when a customer sends a message or a new conversation starts. Check the text, the contact’s group, or whether it is the first message, then send a reply or template, update groups, or wait.
Example: when a message contains “price”, send the approved price-list template and add the contact to a group.
Conversation flows
Starts from a keyword
Runs when an inbound message matches the start keyword of a published flow. Customers tap buttons and list options, receive media, and can be handed off to the inbox.
Example: a customer sends “menu”, picks “Track my order”, and the flow asks for an order number.
Analytics and delivery
Delivery status you can trust, because it is never guessed
Every outbound message records the status WhatsApp reports back. Analytics groups those statuses by message, campaign, and template so you can see what reached customers and what failed.
- Sent
- WhatsApp accepted the message for delivery.
- Delivered
- WhatsApp reported the message reached the customer’s device.
- Read
- The customer opened it, when their read receipts allow it.
- Failed
- WhatsApp rejected the message or could not deliver it.
How it works
From sign-up to first conversation
Most of the setup happens in Meta’s own signup window. You need a Meta Business portfolio and admin access to the WhatsApp Business Account you connect.
- 1
Create your account
Sign up with your email, confirm it, and create a company workspace. The Free plan costs ₹0.
- 2
Connect WhatsApp
An owner or admin starts Meta Embedded Signup and links the company’s WhatsApp Business number.
- 3
Set up your workspace
Invite teammates, import contacts, create templates, and add quick replies or automations.
- 4
Reply, send, and automate
Work the inbox together, send validated campaigns, and publish keyword flows when you are ready.
Need the details first? Read the WhatsApp Business prerequisites.
Use cases
Built for teams that sell and support on WhatsApp
These are common ways a business can combine the inbox, templates, campaigns, and automation. They describe what the product supports, not results we promise.
Retail and D2C
Answer product and order questions in the shared inbox, send order-ready or payment-reminder templates, and run festive campaigns only to contacts who opted in.
Clinics and local services
Route enquiries to the right person, use a working-hours auto reply in the evening, and let a keyword flow share timings and locations before handing off.
Education and admissions
Handle course enquiries as a team, tag contacts by programme, and send approved reminders about application deadlines to a saved group.
Real estate and B2B sales
Assign every new lead to an agent, keep notes on the contact, and automate a first reply with an approved template when a new conversation starts.
Pricing
Start free, upgrade when the team grows
Prices are platform subscriptions in INR and exclude taxes. WhatsApp messaging charges are billed by Meta separately.
Free
₹0 / month
A small workspace for trying Vowels Connect.
1 user · 500 messages / month
Starter
₹2,499 / month
For a team that is starting customer conversations.
3 users · 5,000 messages / month
Growth
Recommended₹4,999 / month
For a company sending campaigns and running automations.
10 users · 25,000 messages / month
Pro
₹9,999 / month
For a higher volume of messages, campaigns, and API use.
25 users · 100,000 messages / month
Unlimited and Enterprise are arranged with Sales. Talk to Sales.
Questions before you start
Do I need my own WhatsApp Business account?
Yes. Each company connects its own WhatsApp Business account through Meta Embedded Signup. Vowels Connect sends and receives on that account through the WhatsApp Cloud API. You need a Meta Business portfolio and admin access to the account you connect.
Can I send any WhatsApp message at any time?
No, and no software can. WhatsApp allows free-form replies during the customer service window after a customer messages you. Outside that window, you send a template that Meta has approved. Vowels Connect shows which situation a conversation is in.
Are WhatsApp messaging charges included in the plan?
No. Vowels Connect charges a platform subscription. WhatsApp messaging charges are billed by Meta directly and are separate from every plan, including Unlimited.
What is the difference between automation and conversation flows?
Automations start from an event, either an inbound message or a new conversation, and run a short sequence of checks and actions. Conversation flows start when a customer sends the start keyword of a published flow, then guide them through interactive steps.
Is there a free trial?
There is no time-limited trial. The Free plan costs ₹0 and includes a single-user workspace with 500 service messages. Campaigns, automations, and assignment start on paid plans.
Is Vowels Connect made by Meta?
No. Vowels Connect is operated by IT Vowels LLP and uses Meta’s WhatsApp Cloud API and Embedded Signup. Meta reviews businesses, phone numbers, and templates; Vowels Connect cannot approve them on Meta’s behalf.
Bring your WhatsApp Business number to your team
Create an account with your email, confirm it, set up your company, and connect WhatsApp through Meta Embedded Signup. The Free plan costs ₹0.